I didn’t want to risk bleaching my hair myself so I went to a hairdressers when I was home in London. Showed him loads of pic of the pink/lilac pastel I wanted, including one of Kelly Osbourne’s hair. I don’t know what he was thinking but after 1 botch job, a return visit for fixing, a 2nd botch job and finally a £160 refund, I left with highlighter pink, neon hair. Not the vintage soft colour I wanted at all. I was devastated. Went to another colourist who promised she could fix it without further bleaching and here I am now. Still not quite the shade I wanted but soft and pastel all the same!